Comments on: CompuSmart Sucks!

By: Bob

Bob — Mon, 24 Aug 2009 21:31:42 +0000

Hahahahahaha….you mean Brendan the coke head, who lucked into extreme success in marketing? Nobody could forget about Brendan, or Rhonda’s fake cans….Brendan fired me so many times, I lost count. Ahh, the good old days.

By: CS Hater

CS Hater — Mon, 24 Aug 2009 21:04:32 +0000

lol… I know the thieving sack of crap Miles J… you hit the nail on the head… but you forgot about the coke-head Brendon…

By: Ron Dickson

Ron Dickson — Wed, 08 Apr 2009 16:18:47 +0000

CompuSmart Edmonton – Downtown – WestEnd – South Common

My favourite place to work – even through today . . .

I’m very appreciative of the Best Sales Training a person could ever hope to receive through the Educated mind of Gary Ford. Gary helped us understand what our Clients wanted & needed, and those of us still in a field of Sales are no doubt, still applying his sage in our successes. My time as a Sales Consultant was simply FUN. I had a job I loved to hurry to EVERY day. The people I work with were all phenomenal. Every Company has it’s Village Idiot, but even they were tolerable, and in most cases, allowed us to vent about the ONLY thing wrong with the store. When I became Senior Sales (Assistant Store Manager without the bigger payday) I met different challenges, however I never expected to be faced with the cruel punishment Hartco put us all through. I feel most sorry for Gary Ford, who sold his Soul to the Devil, to ensure our prices were competitive. Gary knew what he was doing prior to the Hartco sell out. Hartco never ever had a clue. I believe CompuSmart would still be thriving if Hartco never existed & I would be one of their 14 year employees. Instead, Gary, the empty shell of a man and & I, needed to part ways after 7 years. He was willing to play the puppet, I wasn’t.
Gary Ford should be very proud of his pre-Hartco years.
Instead, he must live with the shame of allowing his baby to be dismantled & destroyed.

How Hartco remains above water, I’ll never understand. Once upon a time, Edmonton had a collection of amazingly trained Tech staff under 3 roofs. Truly amazing people. Lots of FUN. Simply put, I miss you all very much, and for the rest of my life I’ll look for that magic again. I wish you all well.

Hartco can go straight to Hell, never pass go again, never collect another 200 dollars.

By: Old C-Smart Employee

Old C-Smart Employee — Sun, 31 Aug 2008 23:55:15 +0000

Re: Brice,
As a person that has worked at both Compusmart and PC Place, I\’d say your a little out of touch with how things were done. I knew who the service techs in both places were and I\’d have to say they were pretty much equal in terms of computer knowledge. As for the \”disrespectful comments\” that came out of there, It was only a couple people and not the entire staff that would have been rude (the old service manager spoke her mind a lot), and guess what, PC Place has had it\’s fair share of people that could be considered \”rude\”….oh, and I\’m sure OTV fits in there to, along with every other computer store in the world.
Looking at your comments I\’d say there is more to your story that your not saying, and with that I\’d have to say you obviously were not a loss to C-smart when you switched stores. If you had taken the time to read the previous statements you would know why compusmart was shut down instead of putting a comment about poor management and 12 year olds doing better jobs. That right there was the comment that summed up your entire rant. You are obviously someone that is one sided and is to lazy to take the time to find out the truth about anything.
It was customers like you that I would have loved to switch places with and let you experience what we went through.
Good riddance to reject customers like you, once I became a manager I enjoyed \”firing\” customers that were problematic and abusive to the staff.
Ya C-smart wasnt the best place around, but we did try the best we could with what we had.

By: Brice

Brice — Fri, 18 Jul 2008 13:19:53 +0000

I made the mistake of purchasing a computer from CS Saskatoon once. Of course, when they put the prebuild together, they used a PSU that was not only not recommended for the CPU/Mobo, it caused both to repeatedly fail to the point that it burned them both out, the Mobo twice. I should have been careful about it, but this was before I realized the PSU could be such an issue. So each time it would stop working I’d take it down to the service desk (on warranty, why not go back?) only to wait weeks and weeks for them to even look at it, to which they’d say “oh, we reseated the ram, it works fine now”. So for 20 minutes it would work fine, and then the same thing would happen. Over and over again, they’d make zero to no attempt to fix the problem and then claim it worked, only to have the same problem happen within a week of getting it home. At one point the LAN stopped working, so they blamed me for it… despite it being in their shop the entire time. Weeks and weeks would go by on each “fix”, months occasionally. I finally took it to PC Place on 8th where they PROPERLY diagnosed and fixed the problem in 2 days. It never came back, and I never went back to Compusmart. I’d even go to Techtronics (home of obviously stolen parts) rather than go to that dump.

Plus getting a glimpse of the incredibly disrespectful comments directed at me in the store system… for expecting it shouldn’t take two weeks to not even fix a problem, and realizing that there was no point in dealing with that place anymore. I sure hope it was because of a rebellion against poor management, because I’ve seen 12-year-old kids who could do that job better, and if that was the best that store could do, it’s pitiful. Good to hear that place finally closed down.

This was, of course, before the days of OTV, only about ten thousand times more helpful, professional, and knowledgeable than compusmart.

By: rcull

rcull — Sun, 29 Jun 2008 03:52:06 +0000

re: tigerdirect.ca

If you go to the US site, the products are 20 – 25% cheaper. They will not sell to Canadians through their US site. If they detect you are Canadian, they force you to the Canadian site where they rip you the extra money. I think they suck. They should offer the same deals whereever, not just to US citizens and rip of Canadians.

I WON’T EVER DEAL WITH CROOKS LIKE THEM!!!

By: Bob

Bob — Tue, 03 Jun 2008 06:44:45 +0000

As an ex 8 year employee of CS Saskatoon, all I can say, is what goes around, comes around. 8 years in the service department, and the owner wouldn’t give us heat in the winter….he said it made us work faster. Thank God for those multi-colored clown shirts we had to wear, those at least offered a bit of warmth. Aside from the thousands of dollars in service commission that the GM stole from me, I must say, CS Saskatoon was the worst employment experience I have ever endured.

Good luck MJ, you lying, thieving sack of crap. I hope the only job you qualified for after the Circle Drive doors closed was a shoe salesman.

By: ziyad

ziyad — Fri, 30 May 2008 22:40:54 +0000

I hear Acer has problems with customer support. Generally if you still have your bill you can contact acer directly since usually the one 1yr warranty comes from the manufacturer. So go a head and contact Acer. Or if they have another location just go there and ask them to honour the warranty.

By: Lauren

Lauren — Sun, 25 May 2008 17:24:56 +0000

I bought an acer laptop at the Victoria store and in January the hard drive, disk drive and mother board crapped out. I brought the laptop in as it was still under warranty (and I must say, I had brought it in for service before for something else and it turned out great). The service tech guy said that it would take awhile to get the warranty processed because they wouldn’t be repairing it (obviously) and I would be receiving a new laptop or credit or something. So, I kept calling to check on it…no answer…left a message…no callback. Finally, I go down to talk to them about it as it has been months…and the store has closed down!

You guys seem to have the inside info so,

Does anybody know how I could go about getting my warranty honoured??

I am a student and I kinda need my laptop…hopefully not my broken one either.

By: Former Ottawa CS Employee

Former Ottawa CS Employee — Sat, 26 Apr 2008 02:06:44 +0000

I suppose every store had it’s own ways of running. As far as I knew, the corporate stores pushed their employees to sell things whereas we were taught not to push the client, and assess their needs before recommending products to them and explaining the pros and cons. The funny thing is that even though I may not have made a sale, the customer came back at a later date to purchase something.

The funny thing is, a few months after I was laid off, I was hired by the government (Service Canada) to be part of their IT Support for summer seeing as I was a student.